About the Role
A reputable provider in Cloud Communications and Contact Center Solutions is hiring a Cloud Contact Center Architect to join their team.
Responsibilities & Benefits
Responsibilities:
Lead the design, implementation, testing and delivery of software solutions, specializing in NICE CXone and Genesys Cloud.
Participate in the sales process: requirements gathering with the customer and providing estimates to the sales team.
Act as a liaison between internal resources and customers.
Provide guidance to developers/consultants as well as to review their deliverables.
Ensure delivery adheres to the corporate standards including quality deliverables, modularity, and adherence with DevOps.
Skills and Requirements:
Customer-facing skills and the ability to communicate clearly and effectively in English.
Senior Level experience with software architecture and design within CCaaS systems. Experience must include:
Genesys Cloud CX – Architect Certification.
Designing CCaaS architectures including (but not limited to) networks, WFM, QM, AI tools, ACD, CRM Integration and IVR for large enterprise deployments.
Creating designs that favor scalability and maintenance.
Experience with complex CCaaS solutions including integration with legacy Contact Centers and PBXs.
Experience with API integrations.
Experience in participating in sales efforts including demonstrations, requirement gathering, POCs, estimating and the creation of Statements of Work.
Experience with CCaaS environments such as Genesys, NICE, Amazon Connect, TalkDesk, Microsoft Dynamics 365 Customer Service or Five9.
Experience in working at a CCaaS vendors in their professional services group and having gained a full understanding of their processes and procedures.
About the Company
This leading UCaaS/CCaaS Solutions Provider recommends, implements and supports on-premise and cloud services for customer experience (CX) solutions, contact center (CC) platforms, office productivity solutions and unified communications (UC).
If you’re looking to join a stable partner who continues to drive innovation empowering it’s customers with winning business outcomes- this position is for you.